Privacy Policy

IntroductionWe take your data rights seriously, which is why we've created this Privacy Policy to explain how we collect, use, store, and protect your personal information.

Purpose of the Privacy PolicyThis policy exists to inform you about your data rights and how WinBig21 Casino handles your personal information. By using our platform, you agree that we can use your data as described in this document.

Scope of ApplicationThis Privacy Policy applies to all users of our website and services. By accessing or using our site, you consent to the practices outlined below. If you do not agree with any aspect of this policy, please refrain from using our platform.

Consent ClauseBy using our site and services, you provide your consent to the collection, processing, storage, and transfer of your personal data in accordance with this Privacy Policy.

Data We CollectWe collect various types of data, including:

• Personal Information: name, email, date of birth, address, etc.
• Account Info: username, password, payment details
• Technical Data: device info, IP address, browser type, cookies
• Usage Data: site activity, login logs, game interactions

How We Use Your DataWe use your data for:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalising the user experience
• Fulfilling legal and regulatory obligations

Cookies and TrackingWe use cookies to enhance your experience, personalise content, and analyse usage. There are three types of cookies:

• Essential Cookies: necessary for our site's functionality
• Analytics Cookies: help us understand user behaviour
• Marketing Cookies: allow us to deliver targeted ads

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit the functionality of our site.

Legal Basis for ProcessingWe process your data based on:

• Contractual necessity: for account management and transactions
• Legal obligations: to comply with regulations and laws
• Licence interests: to improve our services and personalise your experience
• User consent: by agreeing to this Privacy Policy, you provide us with the necessary permissions

Data Sharing and DisclosureWe share data with:

• Payment processors: for transaction management
• Gaming providers: for game functionality and content delivery

Personal data is not sold to third parties. We may disclose data where legally required or to protect our rights.

Data Storage and RetentionWe store your personal data securely, both physically and digitally, using industry-standard encryption and access controls. Data retention periods vary depending on the type of data:

• Account information: retained until account closure
• Transaction records: retained for regulatory compliance purposes
• Usage data: retained for performance optimisation and improvement

Security MeasuresWe implement various security measures to protect your data, including:

• SSL encryption
• Access controls and authentication processes
• Monitoring for unauthorised access or attempts

Your RightsYou have the following rights under data protection laws:

• Access, update, or delete your data
• Withdraw consent or object to processing

To exercise these rights, please contact our support team at [email protected].

International Data TransfersWe may transfer personal data outside the user's country or EEA. In such cases, we implement safeguards, such as Standard Contractual Clauses, to ensure your data is protected.

Third-Party ServicesExternal links or services have their own privacy policies. WinBig21 Casino is not responsible for external content and encourages you to review each service's policy separately.

Policy UpdatesWe may update this Privacy Policy at any time without prior notice. If we make significant changes, we will notify users via email. Continued use of our platform implies acceptance of the updated terms.

[email protected]